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Privacy Policy

Cheshire West and Chester Council is committed to protecting your privacy when you use our services. This Privacy Notice explains how we use information about you and how we protect your privacy.

We have a Data Protection Officer who makes sure we follow the law. If you have any concerns or questions about how we look after your personal information, please contact Phil Orchard, Data Protection Officer by email on or by calling 0752 3515 474.

Why do we need your personal information?

Age-friendly Cheshire West is a collaborative of older adults, groups, organisations, businesses and communities committed to working together to create a friendlier, more connected, inclusive place to live, work and visit.

We may need to use some information about you to:

  • Deliver the service, or handle your query
  • To plan and improve the services we offer
  • Contact you and keep you up to date with our Cheshire West Age-Friendly brand and website by sending you updates.
  • Make a pledge commitment and get involved in age-friendly activities near you.
  • Allow you to share what activities you are doing.
  • For research, however this would be in anonymised form unless we ask for your consent to use your personal information for this purpose

If we use your personal information for research and analysis, we’ll always keep your information anonymous or use a different name unless you’ve agreed that your personal information can be used for that research.

Cheshire West and Chester was successful in becoming part of the World Health Organization (WHO) Global Network of Age-friendly Cities and Communities and the UK Network for Age-friendly Communities. We work on the 8 domains created by WHO. These domains include:

  1. outdoor spaces and buildings
  2. transport (and mobility)
  3. housing
  4. social participation
  5. respect and social inclusion
  6. civic participation and employment
  7. communication and information
  8. community support and health services

How the law allows us to use your personal information

There are a number of legal reasons why we are allowed to collect and use your personal information. The reason why we are allowed to use the information is different for each of the processes you interact with when you access the services from our Age Friendly Support Service.

  • You, or your legal representative, have given consent for us to share your personal information. If you have agreed (given your consent) to us to share your personal information, you have the right to ask us to stop using it at any time. If you wish to withdraw your consent, please contact and tell us which service you’re using so we can deal with your request.

What you can do with your information

Under data protection legislation, you have the right to request access to the information that we hold about you. In certain circumstances you also have the right to:

  • object to processing of personal data that is likely to cause, or is causing, damage or distress
  • prevent processing for the purpose of direct marketing
  • object to decisions being taken by automated means
  • have inaccurate personal data rectified, blocked, erased or destroyed
  • Withdraw your consent to sharing your information

We will only hold your personal information for as long as necessary for business purposes or if we are required to keep it by law.

Further details on how to make a data protection rights requests is available from data protection and your rights section of the Cheshire West and Chester Website.

Who do we share your information with?

We do not share your information.

How do we protect your information?

We strive to ensure that the records we hold about you (on paper and electronically) are held in a secure way, and we’ll only make them available to those who have a right to see them.

Examples of our security include:

  • Encryption meaning that information is hidden so that it cannot be read without special knowledge (such as a password). This is done with a secret code. The hidden information is said to then be ‘encrypted’.
  • Pseudonymisation meaning that we’ll use a different name so we can hide parts of your personal information from view. This means that someone outside of the Council could work on your information for us without ever knowing it was yours.
  • Controlling access to systems and networks allows us to stop people who are not allowed to view your personal information from getting access to it.
  • Training for our staff allows us to make them aware of how to handle information and how and when to report when something goes wrong.
  • Regular testing of our technology and ways of working including keeping up to date on the latest security updates (commonly called patches).

Will your personal information be sent or stored in other countries?

Should the transfer of personal information outside of the UK become necessary, it will only take place if permitted by law, and then only where there are appropriate safeguards in place to protect the personal information.

Your information is stored within the UK

How long do we keep your personal information?

When we collect information about you, we store it for a set period of time depending on legislation, guidelines or codes of practice that specifies the length of the time that records must be kept.

Information on this is stored in our Retention Schedules. When no guidance exists, we work with the services within the Council, to determine how long records must be kept. When we develop our retention schedules we take into consideration the requirements of the following overarching pieces of legislation:

  • Principle (e) of the General Data Protection Regulation
  • Section 46 of the Freedom of Information Act
  • Section 22 of the Local Government Act

Where can I get advice?

If you have any worries or questions about how your personal information is handled please contact our Data Protection Officer at or by calling 0752 3515 474

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO) at:

  • Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
  • Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
  • Alternatively, visit the Information Commissioner’s website or email

Further information on what information we collect in order to deliver a service to you can be accessed from the Age Friendly Support Service Privacy Notice on the Cheshire West and Chester Council website